| Following the successful go-live of our new website, we are working to improve our non-urgent and non-emergency online contact service.
The home page of our website: www.devon-cornwall.police.uk now features a series of blue boxes – each of which is a link to our new web forms.
If you should need to get in touch about any non-emergency issue, we are asking you to use the online forms available on the new website rather than our old 101 email address.
To support the exclusive use of web forms, we aim to remove the facility to be able to send emails to 101 on 19 April.
Why are we doing this?
The email reports we receive are often missing vital bits of information which we need to be able to understand the situation properly and respond appropriately.
As a result, we often need to engage in a lengthy email conversation to get the information we need which can take significant time and which, unfortunately, impacts our ability to deal with reports in a timely way.
The use of web forms will prevent this problem because they are constructed with “prompts” to ensure we have all the information we need from the very first time you get in touch. This allows our response to be both faster and more efficient.
An automatic message has been added to the old 101 email mailbox to support anyone who sends in any correspondence after this date.
Thank you for your understanding. |
